Privacy Policy | Ascend Automation

Effective Date: 4 December 2025
Last Updated: 16 February 2026

Business Name: Ascend Automation
ABN: 20828796926
Address: 19 Chipla Way, Parkwood WA 6147
Email: [email protected]
Website: https://ascendautomation.com.au

1. Introduction

Ascend Automation provides CRM configuration, automation implementation, consulting guidance, AI-assisted workflows, and operational systems for trade and service-based businesses in Australia.

This Privacy Policy explains how we collect, use, store, and protect information when you:

Visit our website

Submit onboarding or enquiry forms

Use our systems (Starter, Growth, or other plans)

Provide information for account setup

Interact with our CRM, automations, messaging, or AI tools

By using our services, you consent to this Privacy Policy.

2. Information We Collect

2.1 Personal & Business Information

We may collect:

Name

Email address

Phone number

Business name

ABN

Business address

Website URL

Google Business Profile details

Branding assets (logos, images)

2.2 Operational & Configuration Data

To deliver services, we may collect:

Service areas

Business hours

Calendar availability

Messaging preferences

Workflow configuration details

2.3 Client Customer Data (Data Processing Role)

If you use our CRM or automation systems, we may process information relating to your customers, including:

Name

Email address

Phone number

Appointment details

Communication history

Important:
Ascend Automation acts solely as a data processor for your customers’ information.
You remain the data controller and are responsible for obtaining consent and complying with applicable privacy and marketing laws.

2.4 Technical & Usage Data

We may collect:

IP address

Browser type

Device information

Website analytics

Cookies and tracking data

2.5 Call Analytics & AI Tools

If enabled:

Call metadata (caller ID, timestamps, call duration)

No call recordings are stored unless explicitly enabled by you

AI-assisted calls may be used where activated

You are responsible for informing your customers of call analytics or AI usage where required by law.

2.6 Consultation & Communication Records

We may record or store notes from consultation calls, onboarding sessions, and support interactions for quality control, system configuration, and service improvement purposes.

Call recordings are not stored unless explicitly enabled by the client.

By booking a consultation, you consent to reasonable note-taking and communication storage for service delivery.

3. How We Use Information

We use information to:

Configure and manage your CRM

Build automations and workflows

Deliver onboarding and support

Improve our services

Communicate during service delivery

We do not sell, rent or share personal data.

We may send service-related updates and occasional marketing communications. You may opt out of marketing communications at any time.

4. Data Security

We implement reasonable security measures including:

Secure platforms

Restricted access

Encrypted systems where available

No system is 100% secure, but we take reasonable steps to protect your data.

5. Third-Party Services

We may share data with trusted providers such as:

GoHighLevel / LeadConnector

Twilio

Stripe

Google or Meta (where authorised)

Some providers may process or store data outside Australia. By using our services, you consent to this transfer in accordance with applicable privacy laws.

6. Data Retention

We retain data only as necessary for service delivery, legal compliance, or business operations. You may request deletion where permitted.

7. Your Rights

You may request:

Access to your data

Corrections

Deletion (where applicable)

Withdrawal of marketing consent

Contact: [email protected]

8. Updates

We may update this policy at any time. Continued use constitutes acceptance.

9. Contact

📧 [email protected]