Review the terms and conditions for using Ascend Automation's CRM setup, workflow automations, and service-based business systems.
Effective Date: 4 December 2025
Last Updated: 4 December 2025 Business Name: Ascend Automation ABN: 20828796926 Address: 19 Chipla Way, Parkwood WA 6147 Email:[email protected] Phone: 0468 044 472 Website: ascendautomation.com.au
1. Agreement to Terms
By accessing our website or using our Starter or Growth systems, you agree to these Terms of Service. If you disagree with any part of these terms, you must discontinue use of our services.
Your exact features depend on whether you are on the Starter or Growth system.
2.1. Third-Party Service Providers & Subcontractors
Ascend Automation may engage trusted third-party contractors or service providers to help deliver specific components of your service, including (but not limited to) website creation/redesign, advertising support, technical integrations, or CRM customisation. These providers may require limited access to assets you supply (such as branding materials, website credentials, domain access, analytics platforms, or business information) solely for the purpose of completing the agreed work.
All subcontractors are required to follow strict confidentiality and data-handling standards. We do not permit subcontractors to use your information for any purpose other than delivering the requested services. You acknowledge and consent to Ascend Automation using third-party service providers where necessary to fulfil your project requirements.
3. Call Tracking & Analytics
For clients on the Growth System, Ascend Automation provides call tracking and analytics. Call tracking may include:
Caller ID
Call duration
Time/date of call
Whether the call was answered or missed
Attribution data (how the caller found your business)
No call recordings are captured or stored.
You are responsible for informing your customers that call analytics may occur as part of your business operations, in accordance with Australian privacy guidelines.
4. AI Phone Agent
If you enable our optional AI Phone Agent, you acknowledge that outbound calls may be generated using AI-powered automation. Call audio is not recorded or stored unless you explicitly request and enable call recording features. Call metadata (such as caller ID, phone number, call duration, call status, and timestamps) may be processed solely on your behalf to support your business operations. You are responsible for informing your customers that automated or AI-assisted calls may be made as part of your business operations, where required by applicable laws.
5. Client Responsibilities
You agree to:
Provide accurate onboarding information
Maintain compliance with SMS/email communication laws
Collect proper consent from your customers
Keep your business details up to date
Use the CRM responsibly and lawfully
Secure your login credentials
6. Billing & Payment
Services are billed as monthly subscriptions
A setup fee may be charged at the start of service
All fees are non-refundable once onboarding or work has commenced
Payments are processed via Stripe
Failure to pay may result in suspension or termination of service
7. Cancellation Policy
You may cancel at any time by contacting us or using your client billing portal. Upon cancellation:
Your CRM access may be restricted
Automations and messaging may stop immediately
Data may be deleted after a retention period
Month-to-month billing continues until you cancel.
8. Refund Policy
Because our services involve custom setup work, workflow development, and digital configuration:
We do not offer refunds, including:
Subscription fees
Setup fees
Partially used service periods
Unused automations
This policy is standard for digital configuration and SaaS services.
9. Messaging Compliance
You are responsible for ensuring:
Opt-in consent from customers
Compliance with the Australian Spam Act 2003
That your customers can opt out of messaging
Ascend Automation includes opt-out instructions in templates to assist, but you remain legally responsible for how your business uses messaging tools.
10. Data Processing
You grant Ascend Automation permission to access and configure your CRM and automation systems as required to deliver services.
We process customer data strictly on your behalf and do not use it for any purpose outside the services you request.