Effective Date: 4 December 2025
Last Updated: 24 February 2026
Business Name: Ascend Automation
ABN: 20828796926
Address: 19 Chipla Way, Parkwood WA 6147
Email: [email protected]
Phone: 0468 044 472
Website: ascendautomation.com.au
1. Agreement
By accessing our website, using our services, or completing payment, you agree to these Terms. If you do not agree, do not use our services.
2. Services
Ascend Automation provides CRM configuration, automation implementation, operational consulting guidance, system optimisation, AI-assisted workflows, and lead management tools for trade and service businesses.
Services may evolve over time.
2.1 Scope of Advice
Any recommendations, guidance, or consulting provided by Ascend Automation relate solely to system configuration, workflow optimisation, and operational processes.
We do not provide financial, legal, accounting, or business investment advice.
Clients remain solely responsible for their business decisions, compliance obligations, and commercial outcomes.
3. Service Plans & Pricing
Ascend Automation offers the following primary service plans:
(a) Implementation Fee
• $997 one-time fee
• Must be paid regardless of which ongoing plan you choose (Flexible Plan or Long Term Partnership Plan)
• Covers CRM setup, automation configuration, onboarding, and system deployment
• Non-refundable once system build has commenced
System build is deemed to have commenced upon initiation of CRM configuration, workflow creation, integration setup, or onboarding execution.
(b) Flexible Plan
• $647 per month
• Recurring monthly subscription
• 30 days written notice required for cancellation
• Billing continues during the notice period
(c) Long Term Partnership Plan
• $497 per month
• Six (6) month minimum service commitment
• After the minimum term, service continues month-to-month
• 30 days written notice required for cancellation after the minimum term
By completing payment for any service plan, the client agrees to the pricing structure, commitment terms, billing authorisation, and cancellation requirements associated with that plan.
3.1 Plan Changes & Price Lock
Clients on the Flexible Plan may elect to transition to the Long Term Partnership Plan at any time by providing written confirmation.
Upon transitioning:
• The client agrees to a new six (6) month minimum commitment commencing from the date of transition.
• The subscription rate will adjust to $497 per month.
• Upon successful completion of the six (6) month minimum term, the client may retain the $497 per month rate on an ongoing month-to-month basis, subject to continued service and compliance with these Terms.
This price lock applies only while the client maintains continuous active service. If service is cancelled and later reactivated, prevailing pricing may apply.
4. Billing & Authorisation
4.1 Recurring Billing
Subscription fees are billed in advance on a recurring monthly basis.
4.2 Minimum Commitment
Where a minimum term applies (including the Long Term Partnership Plan), early cancellation does not remove the client’s obligation to pay the remaining balance of the minimum term.
4.3 Authorisation
By completing payment, the client authorises Ascend Automation to charge:
• Implementation fees
• Monthly subscription fees
• Usage-based communication costs
• Any outstanding minimum-term balance
4.4 Non-Payment
Failure to maintain a valid payment method may result in immediate suspension of services without notice. Outstanding balances remain payable.
5. Cancellation
5.1 Written Notice Required
All cancellation requests must be submitted in writing via email to [email protected]
Verbal, SMS, or informal communication does not constitute valid notice.
5.2 Flexible Plan
Cancellation requires 30 days written notice. Billing continues during the 30-day notice period. Cancellation takes effect at the end of the 30-day notice period.
5.3 Long Term Plan
Cancellation during the 6-month minimum term does not remove the obligation to pay the remaining balance of the term.
After the minimum term, 30 days written notice applies.
5.4 Effect of Cancellation
Upon cancellation:
• Access may be revoked
• Automations may stop
• Phone numbers may be released
• Client data may be deleted after reasonable retention
Clients are responsible for exporting any required data prior to termination.
6. Refund Policy
6.1 Implementation Failure (Full Refund Eligibility)
If Ascend Automation fails to successfully deploy and make the agreed system live due solely to our own fault, the client is entitled to a full refund of all amounts paid, including:
• The implementation fee
• Any initial subscription payment
For the purposes of these Terms, “System Live” means the point at which the client’s CRM account, core automations, pipelines, and communication channels are deployed and accessible for operational use.
A full refund under this clause applies only where the system never reaches a live, usable state due exclusively to Ascend Automation’s failure.
6.2 Client-Caused Delays or Interference
No refund will be issued where failure to achieve System Live status results from:
• Failure to provide required onboarding information
• Failure to grant necessary access credentials
• Delays in approval, verification, or compliance steps
• Disabling or altering system components
• Third-party platform outages or policy restrictions
• Any action or inaction by the client that materially prevents deployment
• Delays caused by third-party providers engaged by the client are deemed client-caused for the purposes of refund eligibility.
Client-caused delay or interference does not constitute implementation failure by Ascend Automation.
6.3 Non-Refundable Services
Except as expressly stated in Section 6.1 and as required under Australian Consumer Law:
• Implementation fees are non-refundable once system build has commenced
• Subscription fees are non-refundable
• Usage charges are non-refundable
Custom digital configuration services are considered rendered once system build or activation has begun.
7. Client Responsibilities
You are responsible for:
Lawful use of messaging
Customer consent
Accurate information
Platform compliance
8. No Guarantee of Results
While our systems are designed to improve response times, organisation, and operational efficiency, Ascend Automation does not guarantee specific business outcomes, including but not limited to:
Revenue increases
Lead volume
Conversion rates
Review counts
Marketing performance
Job bookings
Results depend on market conditions, business operations, pricing, customer demand, and client engagement with the system.
9. Intellectual Property
All workflows, automation structures, templates, configuration frameworks, and system designs created by Ascend Automation remain the intellectual property of Ascend Automation unless otherwise agreed in writing.
Clients are granted a non-exclusive licence to use the configured system for their business operations during the term of service.
Redistribution, resale, or replication of system architecture for commercial purposes is prohibited.
10. Client Cooperation
Successful system implementation requires timely provision of onboarding information, access credentials, and approvals.
Delays caused by incomplete information or client inaction do not constitute failure of service by Ascend Automation.
11. Force Majeure
Ascend Automation shall not be liable for delays or failures caused by events beyond reasonable control, including outages of third-party platforms, internet disruptions, or regulatory changes.
12. Limitation of Liability
To the maximum extent permitted by law:
(a) Our total aggregate liability arising out of or relating to the services shall not exceed the total fees paid by the client in the six (6) months preceding the event giving rise to the claim.
(b) We are not liable for any indirect, incidental, special, consequential, or loss of profit, revenue, business opportunity, goodwill, or anticipated savings.
(c) Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law which cannot lawfully be excluded.
13. Phone Numbers & Third-Party Platforms
Where Ascend Automation provisions phone numbers, messaging services, or platform accounts through third-party providers (including but not limited to GoHighLevel, Twilio, Stripe, or similar platforms):
(a) Continued access is subject to ongoing payment.
(b) Phone numbers may be released or deactivated upon cancellation or non-payment.
(c) Ascend Automation is not responsible for third-party platform policy changes, suspensions, or outages.
14. Governing Law
Western Australia.
15. Contact